Job Title: Sales and Operations Coordinator

Hours: Full Time & Part Time vacancies

Working pattern: Office Hours: Monday – Friday 8am-5pm

Location: Windmill Leisure Golf Range, Henfield Road, Westerleigh, Bristol, BS36 2FE

JOB SUMMARY

You’ll be an integral part of the business. Without you and your skills, it’s impossible to run the company successfully. As a Sales Representative, you’re speaking to customers and shaping their perceptions of the business. With your friendliness, proactivity and efficiency we can make sure that MJP is the go-to electrical company in the region.

Responsibilities include

Your role is to manage customer enquiries from the first point of contact through to final follow up and feedback. You’ll organise the engineers to ensure jobs are scheduled promptly and accurately. Working closely with the Director and Operations Manager, you will complete all the administrative elements of the installation process. Your day-to-day duties will include although not exclusive

• Answering incoming telephone calls in a timely, polite manner
• Advising customers of our range of services that best match their need
• Making outbound calls to customers for feedback at the end of a project
• Promptly responding enquiries received by email and through Check-a-trade
• Keep the customer informed with the status of their job
• Accurately logging all new enquiries and service requests in the company systems
• Scheduling new jobs immediately in a suitable time slot for the engineers
• Preparing and managing the weekly engineer schedule
• Building a good rapport with the engineers in the field.
• Contributing to marketing ideas and strategies
• Any other duties that maybe reasonably required for this role

Supervising

• Training and supervising a trainee Sales Operations Assistant

Professionalism

• Working closely with the engineers
• Have a strong understanding of the services we offer and a good general knowledge of the Electrical Field
• Speaking to customers in a friendly and informative way
• Reporting to the Operations Manager and Directors
• Escalate feedback from any unsatisfied customers to the Operations Manager
• Attending regular performance meetings
• Attending relevant training sessions

Qualifications and experience you need for the role

• Good standard of education with a minimum of 5 GCSE’s grade 9-4/A*-C, including Maths and English
• At least 1-2 years’ experience of working in a Sales/Scheduling or similar role.
• Proven experience of working in a fast-paced environment, whilst focusing on delivering exceptional customer service.
• Experience using Microsoft Office applications such as Word and Excel
• Meeting KPI targets
• Fluent in English