Job Title: Sales and Operations Coordinator

Hours: Full Time & Part Time vacancies

Working pattern: Office Hours: Monday – Friday 8am-5pm

JOB SUMMARY

You’ll be an integral part of the business. Without you and your skills, it’s impossible to run the company successfully. As a Sales Representative, you’re speaking to customers and shaping their perceptions of the business. With your friendliness, proactivity and efficiency we can make sure that MJP is the go-to electrical company in the region.

Responsibilities include

Your role is to manage customer enquiries from the first point of contact through to final follow-up and feedback. You’ll organise the engineers and make sure jobs are scheduled promptly and accurately. Working closely with the Director and Operations Manager, you will complete all the administrative elements of the installation process.

Your responsibilities include:

Communicating with customers

• Answering incoming telephone calls in a timely, polite manner
• Advising customers of our range of services that best match their need
• Making outbound calls to customers for feedback at the end of a project
• Promptly responding enquiries received by email and through Check-a-trade
• Keep the customer informed with the status of their job

Scheduling jobs

• Accurately logging all new enquiries and service requests in the company systems
• Scheduling new jobs immediately in a suitable time slot for the engineers
• Preparing and managing the weekly engineer schedule
• Building a good rapport with the engineers in the field.

Business development

• Contributing to marketing ideas and strategies

Supervising

• Training and supervising a trainee Sales Operations Assistant

Professionalism

• Working closely with the engineers
• Have a strong understanding of the services we offer and a good general knowledge of the Electrical Field
• Speaking to customers in a friendly and informative way
• Reporting to the Operations Manager and Directors
• Escalate feedback from any unsatisfied customers to the Operations Manager
• Attending regular performance meetings
• Attending relevant training sessions

To be truly successful in this role, you will ideally have the following skills/experience

Experience / Qualifications

• Experience of working in a fast-paced environment, whilst focusing on delivering exceptional customer service.
• Sales/scheduling experience in a similar role
• Experience using Microsoft Office applications such as Word and Excel
• Fluent in English

Personal qualities

• Passionate about customer care
• Resilient and able to work under pressure
• Friendly and outgoing
• Ability to approach work with a positive attitude
• Excellent verbal and written communication skills
• Top notch organisational skills and scheduling/diary management
• The ability to multitask and think on your feet is a skill we admire
• The ability to become an expert in our in-house computer system and the services we offer

The ‘nice to haves’:

• Full UK driving licence and access to your own car for meetings and training

What’s in it for you:

• Opportunities to develop your career and branch out into other areas of the business that interest you
• Team fun days and evenings out
• Reward vouchers for hitting KPIs and receiving great reviews
• Pension scheme

Wellbeing

• 20 days’ holiday plus bank holidays pro rota

Please click “Apply now” to apply for this vacancy and attach an up-to-date version of your current CV. We look forward to hearing from you!